Data processing information
Data processing information
Date of adoption: 21-03-2025
Data controller
Name: Flamo Stoves Kft.
Registered office: 6900 Makó, Bárány utca 86.
Correspondence address, complaint handling: 6906900 Makó, Bárány utca 86.
E-mail: info@flamo-stoves.hu
Phone number: +36 20 2362966
Website: http://flamo-stoves.de
Hosting service provider
Name: Shoptet Kft.
Correspondence address: 1027 Budapest, Kacsa utca 15-23.
E-mail address: info@shoptet.hu
Phone number: +36 70 792 0527,
Description of data processing during the operation of the webshop
This document contains all relevant data processing information regarding the operation of the webshop in accordance with the General Data Protection Regulation of the European Union 2016/679 (hereinafter: Regulation, GDPR) and Act CXII of 2011 (hereinafter: Infotv.).
Information on the use of cookies
What is a cookie?
The Data Controller uses so-called cookies when visiting the website. A cookie is a package of information consisting of letters and numbers that our website sends to your browser in order to save certain settings, facilitate the use of our website and help us collect some relevant, statistical information about our visitors.
Some cookies do not contain personal information and are not suitable for identifying an individual user, but some of them contain an individual identifier - a secret, randomly generated number - that is stored by your device, thus ensuring your identification. The operating period of each cookie is included in the relevant description of each cookie.
Legal background and legal basis for cookies:
We basically distinguish between three types of cookies: cookies that are essential for the operation, which serve the proper functioning of the Website, cookies for statistical purposes and cookies for marketing purposes.
The legal basis for data processing is your consent in the case of cookies for statistical and marketing purposes, as well as the legitimate interest necessary to ensure the operation of the Website in the case of cookies necessary for its operation, as per Article 6(1)(a) of the Regulation.
Main characteristics of the cookies used by the website:
Essential cookies:
If you do not accept the use of these cookies, certain features may not be available to you.
externaFontsLoaded Helps load fonts. The cookie lifetime is 3 weeks.
NOCHACHE Speeds up the loading of the website. The cookie lifetime is the length of the session.
previousURL Saves the previously visited page. The cookie lifetime is the length of the session.
mccid and mceid Internal information to ensure the correct functioning of the pages. The cookie lifetime is the length of the session.
SRV_id Internal information to ensure high availability. The cookie lifetime is the length of the session.
CookiesOK Consent to the use of cookies. The cookie lifetime is 1 week.
PHPSESSID Used to identify the login. The cookie lifetime is the length of the session.
Statistical cookies:
referal Helps identify the previous source of visits. The cookie has a lifespan of 3 months.
You can find more information about deleting cookies at the following links:
Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Mozilla: https://support.mozilla.org/hu/kb/weboldalak-altal-elhelyezett-sutik-torlese-szamito
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Chrome: https://support.google.com/chrome/answer/95647
Edge: https://support.microsoft.com/hu-hu/help/4027947/microsoft-edge-delete-cookies
Data processed for the purpose of concluding and fulfilling a contract
Several data processing cases may be implemented for the purpose of concluding and fulfilling a contract. We inform you that data processing related to complaint handling and warranty administration will only be implemented if you exercise one of the aforementioned rights.
If you do not make a purchase through the webshop, but are only a visitor to the webshop, then the provisions of data processing for marketing purposes may apply to you if you give us your consent for marketing purposes.
Data processing implemented for the purpose of concluding and fulfilling a contract in more detail:
Contact
For example, if you contact us via email, contact form, or telephone with a question about a product. Prior contact is not mandatory, you can order from the webshop at any time without this.
Processed data
Data provided by you during contact.
Duration of data processing
We only process the data until the contact is completed.
Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller by contacting us. [Data processing pursuant to Article 6(1)(a) of the Regulation]
Registration on the website
By storing the data provided during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to enter their data again when making a new purchase). Registration is not a condition for concluding a contract
Processed data
During data processing, the Data Controller processes your name, address, telephone number, e-mail address, the characteristics of the purchased Goods and the date of purchase.
Duration of data processing
Until you withdraw your consent.
Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller by registering [Data processing pursuant to Article 6(1)(a) of the Regulation]
Order processing
During the processing of orders, data processing activities are necessary to fulfill the contract.
Processed data
During data processing, the Data Controller processes your name, address, telephone number, e-mail address, the characteristics of the purchased Goods, the order number and the date of purchase.
If you have placed an order in the webshop, data processing and the provision of data are essential for the fulfillment of the contract.
Duration of data processing
We process the data for 5 years according to the civil law limitation period.
Legal basis for data processing
Performance of the contract. [Data processing pursuant to Article 6(1)(b) of the Regulation]
Issuance of the invoice
The data processing process takes place in order to issue an invoice in accordance with the law and to fulfill the obligation to retain accounting documents. Pursuant to Section 169(1)-(2) of the VAT Act, business entities must retain the accounting documents directly and indirectly supporting the accounting settlement.
Data processed
Name, address, e-mail address, telephone number.
Duration of data processing
According to Section 169(2) of the VAT Act, issued invoices must be retained for 8 years from the date of issue of the invoice.
Legal basis for data processing
Act CXXVII of 2007 on Value Added Tax According to Section 159 (1), the issuance of an invoice is mandatory and it must be kept for 8 years according to Section 169 (2) of Act C of 2000 on Accounting [Data processing pursuant to Article 6 (1) c) of the Regulation].
Handling of warranty and guarantee claims
We must proceed with warranty and guarantee claims in accordance with the rules of Decree 19/2014. (IV. 29.) of the Ministry of Agriculture, Rural Development and Rural Development, which also determines how we must handle your claim.
Processed data
When handling warranty and guarantee claims, we must proceed with the rules of Decree 19/2014. (IV. 29.) of the Ministry of Agriculture, Rural Development and Rural Development.
According to the regulation, we are obliged to record a report on the warranty or guarantee claim reported to us, in which we record:
your name, address and your declaration that you consent to the processing of your data recorded in the report in accordance with the provisions of the regulation,
the name of the movable property sold under the contract concluded between you and us,
the purchase price,
the date of performance of the contract,
the date of notification of the defect,
a description of the defect,
the right you wish to assert based on your warranty or guarantee claim, and
the method of settling the warranty or guarantee claim or the reason for rejecting the claim or the right you wish to assert based on it.
If we take over the purchased Goods from you, we must issue a receipt, which must include
your name and address,
the data necessary for the identification of the item,
the date of receipt of the item, and
the date when you can take over the repaired item.
Duration of data processing
The company is obliged to keep the minutes of the consumer's warranty or guarantee claim for three years from the date of its receipt and present them to the supervisory authority upon request.
Legal basis for data processing
The legal basis for data processing is compliance with the legal obligations pursuant to Regulation 19/2014. (IV. 29.) of the Ministry of the Interior [4. Section (1) and 6. Section (1)] [Data processing pursuant to Article 6. Section (1) c) of the Regulation].
Further data processing
If the Data Controller intends to carry out further data processing, it shall provide prior information on the essential circumstances of the data processing (legal background and legal basis of data processing, purpose of data processing, scope of data processed, duration of data processing).
Recipients of personal data
Data processing for the storage of personal data
Name of the data processor: Shoptet Kft.
Contact details of the data processor:
Telephone number: +36 70 792 0527,
E-mail address: info@shoptet.hu
Registered office: 1027 Budapest, Kacsa utca 15-23.
Website: https://www.shoptet.hu/
The Data Processor stores personal data based on a contract concluded with the Data Controller. It is not entitled to view personal data.
Accounting-related data processing
Name of the data processor: Most 2000 Bt.
The data processor's registered office: 6721 Szeged, Szilágyi u.2 2/214
The data processor's telephone number: 62-667-891
The data processor's e-mail address: most2000@outlook.hu
The data processor's website:
The Data Processor participates in the accounting of accounting documents based on a written contract concluded with the Data Controller. In the course of this, the Data Processor processes the name and address of the data subject to the extent necessary for the accounting records, for a period in accordance with Section 169 (2) of the Tax Act, and then deletes it immediately.
Data processing related to invoicing
Name of the data processor: onlineszamla.nav.gov.hu – National Tax and Customs Office
Registered office of the data processor: 1054. Budapest, Széchenyi u. 2
Data processor's telephone number: +36 (1) 428 51 00
Data processor's e-mail address: 1818@1818.hu
Data processor's website: onlineszamla.nav.gov.hu
The Data Processor cooperates in the registration of accounting documents based on the contract concluded with the Data Controller. In the course of this, the Data Processor processes the name and address of the data subject to the extent necessary for the accounting registration, for a period in accordance with Section 169 (2) of the Data Protection Act, and then deletes it.
Data processing related to online payment
Name of the data controller: Shoptet Kft.
The data controller's registered office is: Fény utca 16. 3rd floor, 1024 Budapest
The data controller's telephone number: +36 1 955 5895
The data controller's e-mail address: info@shoptet.hu
The data controller's website: shoptet.hu
The payment service provider cooperates in the implementation of the Online Payment based on a contract concluded with the Data Controller, for which purpose data is transferred to the online payment service provider during the purchase process. In this process, the online payment service provider processes the name and address of the data subject, the order number and date in accordance with its own data processing rules.
The purpose of the data transfer: to provide the online payment service provider with the transaction data necessary for the payment transaction initiated by it related to the purchase.
Legal basis for data transfer: the performance of a contract concluded between you and the Data Controller pursuant to Article 6(1)(b) of the Regulation, which includes payment by the buyer, and in the case of online payment, the transfer of data pursuant to this point is necessary for payment.
Your rights during data processing
Within the period of data processing, you have the following rights according to the provisions of the Regulation:
the right to withdraw consent
access to personal data and information related to data processing
right to rectification
restriction of data processing,
right to erasure
right to object
right to portability.
If you wish to exercise your rights, this will involve your identification, and the Data Controller will necessarily have to communicate with you. Therefore, for the purpose of identification, it will be necessary to provide personal data (but the identification may only be based on data that the Data Controller already processes about you), and your complaints regarding data processing will be available in the Data Controller's email account within the period specified in this information regarding complaints. If you were our customer and would like to identify yourself for the purpose of complaint handling or warranty handling, please also provide your order ID for identification. We can also use this to identify you as a customer.
Complaints regarding data processing will be responded to by the Data Controller within 30 days at the latest.
Right to withdraw consent
You have the right to withdraw your consent to data processing at any time, in which case we will delete the data you have provided from our systems. However, please note that in the case of an order that has not yet been fulfilled, withdrawal may result in us not being able to deliver to you. In addition, if the purchase has already been made, we cannot delete billing-related data from our systems based on accounting regulations, and if you have a debt to us, we may process your data based on our legitimate interest in collecting the debt even if you withdraw your consent.
Access to personal data
You have the right to obtain from the Controller whether your personal data are being processed and, if so, to:
access to the personal data processed and
to be informed by the Controller of the following information:
the purposes of the processing;
the categories of personal data processed about you;
information on the recipients or categories of recipients to whom the personal data have been or will be disclosed by the Controller;
the planned period for which the personal data will be stored or, where that is not possible, the criteria for determining this period;
your right to request from the Controller rectification, erasure or restriction of processing of personal data concerning you and, where processing is based on legitimate interest, to object to the processing of such personal data;
the right to lodge a complaint with a supervisory authority;
if the data were not collected from you, all available information on their source;
the fact of automated decision-making (if such a procedure is applied), including profiling, and at least in these cases, understandable information about the logic involved and the significance and expected consequences of such data processing for you.
The purpose of exercising the right may be to establish and verify the lawfulness of data processing, therefore, in the event of multiple requests for information, the Data Controller may charge a fair fee in exchange for providing the information.
The Data Controller provides access to personal data by sending you the processed personal data and information by email after identifying you. If you have registered, we provide access so that you can view and check the personal data processed about you by logging into your user account.
Please indicate in your request whether you are requesting access to personal data or information related to data processing.
Right to rectification
You have the right to obtain from the Controller, upon request, the rectification of inaccurate personal data concerning you without undue delay.
Right to restriction of processing
You have the right to obtain from the Controller, upon request, the restriction of processing where one of the following applies:
You contest the accuracy of the personal data, in which case the restriction shall apply for a period enabling the Controller to verify the accuracy of the personal data; if the accuracy of the data can be ascertained immediately, the restriction shall not apply;
the processing is unlawful, but you oppose the erasure of the data for any reason (for example, because the data are important to you for the exercise of legal claims), and therefore you do not request the erasure of the data, but instead request the restriction of their use;
the Controller no longer needs the personal data for the purposes of the specified processing, but you require them for the establishment, exercise or defence of legal claims; or
You have objected to the processing, but the legitimate interests of the Data Controller may also justify the processing, in which case the processing must be restricted until it is determined whether the legitimate grounds of the Data Controller override your legitimate grounds.
If the processing is subject to restriction, such personal data may only be processed, with the exception of storage, with the consent of the data subject, or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for important public interests of the Union or a Member State.
The Data Controller will inform you in advance (at least 3 working days before the lifting of the restriction) of the data processing restriction.
Right to erasure - right to be forgotten
You have the right to obtain from the Controller the erasure of personal data concerning you without undue delay where one of the following grounds applies:
the personal data are no longer necessary for the purposes for which they were collected or otherwise processed by the Controller;
you withdraw your consent and there is no other legal basis for the processing;
you object to processing based on legitimate interest and there is no overriding legitimate interest for the processing;
the personal data have been unlawfully processed by the Controller and this has been established on the basis of a complaint;
the personal data must be erased for compliance with a legal obligation to which the Controller is subject under Union or Member State law.
If the Data Controller has made personal data processed about you public for any legitimate reason and is obliged to erase them for any of the reasons indicated above, it is obliged to take reasonable steps, taking into account available technology and the cost of implementation, including technical measures, to inform other data controllers processing the data that you have requested the erasure of links to the personal data in question or of copies or replications of these personal data.
Erasure shall not apply if the processing is necessary:
for the exercise of the right to freedom of expression and information;
for compliance with an obligation under Union or Member State law to which the controller is subject to which the personal data must be processed (such as processing in the context of invoicing, as the retention of the invoice is required by law), or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
for the establishment, exercise or defence of legal claims (e.g. if the controller has a claim against you that has not yet been settled, or if a consumer complaint about data processing is pending).
Right to object
You have the right to object at any time to the processing of your personal data based on legitimate interests for reasons relating to your particular situation. In this case, the Data Controller may no longer process the personal data unless it demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
If the processing of personal data is carried out for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such purposes, including profiling, insofar as it is related to direct marketing. If you object to the processing of personal data for direct marketing purposes, the personal data shall no longer be processed for such purposes.
Right to portability
Where the processing is carried out by automated means or where the processing is based on your voluntary consent, you have the right to request from the Data Controller to receive the data you have provided to the Data Controller, which the Data Controller shall make available to you in xml, JSON or csv format, and, where technically feasible, you may request that the Data Controller transmit the data in this form to another data controller.
Automated decision-making
You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal effects concerning you or similarly significantly affects you. In such cases, the Data Controller shall take suitable measures to safeguard the rights, freedoms and legitimate interests of the data subject, including at least the right to obtain human intervention on the part of the data controller, to express his or her point of view and to object to the decision.
The above shall not apply if the decision:
is necessary for entering into, or the performance of, a contract between you and the Data Controller;
is permitted by Union or Member State law applicable to the Data Controller, which also lays down suitable measures to protect your rights and freedoms and legitimate interests; or
is based on your explicit consent.
Registering in the Data Protection Register
According to the provisions of the Infotv., the Data Controller was required to register certain data processing operations in the data protection register. This notification obligation ceased on 25 May 2018.
Data security measures
The Data Controller declares that it has taken appropriate security measures to protect personal data against unauthorised access, alteration, transmission, disclosure, erasure or destruction, as well as against accidental destruction and damage, and against inaccessibility resulting from changes in the technology used.
The Data Controller will do everything within its organizational and technical capabilities to ensure that its Data Processors also take appropriate data security measures when working with your personal data.
Legal remedies
If you believe that the Data Controller has violated any legal provision relating to data processing or has not complied with any of your requests, you may initiate an investigation procedure with the National Data Protection and Freedom of Information Authority in order to terminate the presumed unlawful data processing (correspondence address: 1363 Budapest, Pf. 9., e-mail: ugyfelszolgalat@naih.hu, telephone numbers: +36 (30) 683-5969 +36 (30) 549-6838; +36 (1) 391 1400).
We also inform you that in case of violation of the legal provisions regarding data processing or if the Data Controller has not fulfilled any of your requests, you may file a civil lawsuit against the Data Controller in court.
Amendment of the Data Processing Information
The Data Controller reserves the right to amend this data processing information in a way that does not affect the purpose and legal basis of the data processing. By using the website after the amendment comes into force, you accept the amended data processing information.
If the Data Controller intends to carry out further data processing in relation to the collected data for a purpose other than the purpose of their collection, it will inform you of the purpose of the data processing and the following information before further data processing:
the duration of storage of the personal data, or if this is not possible, the criteria for determining the duration;
the right to request from the Data Controller access to, rectification, erasure or restriction of processing of personal data concerning you, and in the case of data processing based on legitimate interest, to object to the processing of personal data, and in the case of data processing based on consent or a contractual relationship, to request the right to data portability;
in the case of data processing based on consent, that you may withdraw your consent at any time,
the right to lodge a complaint with a supervisory authority;
whether the provision of personal data is based on a legal or contractual obligation or a prerequisite for entering into a contract, and whether you are obliged to provide the personal data, as well as the possible consequences of not providing the data;
the fact of automated decision-making (if such a procedure is used), including profiling, and at least in these cases, understandable information on the logic involved and the significance and likely consequences of such processing for you.
Data processing can only begin after this, if the legal basis for data processing is consent, you must also consent to data processing in addition to being informed.